Hi, this is Wayne again with a topic “Why didn’t AMD catch this?”.
Oh yeah topic you’re going to talk about AMD thinking that 110 degrees. Ah, yes, pretty chill on the 7900 XTX user reports of amd’s recently released Radeon RX, uh 7900 XTX GPU commonly hitting hotspot temperature of 110 degrees Celsius and throttling have been met with uh. You know dismissal from team red, at least until it went viral. That’S how things tend to go: uh, the first user that we know of to bring this up attempted to get an RMA from AMD. First posted their problems 11 days ago, but on the 26th AMD claimed that 110 degrees was in spec for audience, A3 gpus and the made by AMD cards such as the one we reviewed can safely operate at that temperature.
A temperature high enough to boil water and and probably cook things on more specifically, they said it is the normal Junction temperature and the reviewer’s guide given to press AMD, had a special note on GPU temperature, specifically mentioning that the card aggressively boosts until reaching the junction Temperature on any of its sensors, but that the product will operate below this temperature under normal workloads, Anthony notes that this is normal for AMD cards and would be unremarkable. We did not remark on it if it only hit 110. Rarely. Okay, I get what he’s saying if it very rarely happened, it wouldn’t be remarkable.
Okay, since the original complaint, many other users have reported thermal issues with some taking their cards apart to inspect the thermal interface material. Ah, that’s going to be a problem. In many cases it seems the flatness of the cooler may be part of the problem, with obvious contact points and no contact voids visible. That’S not good.
One user went so far as to attempt to return the car to AMD but was denied because they had already opened the box okay, so it wasn’t even taking the card apart. It’S just opening the box in amd’s defense. This seems to be their distributor.
Digital Rivers, policy and not theirs. I can tell you right now: a distributor’s policy is based on the policy Upstream yeah, that’s like how that works. Yeah! That’S not much defense.
If the policy Upstream is yeah, take it back we’ll deal with it, then the distributor is more than happy to not have to have someone yell at them on the phone yeah yeah. That’S not a defense. Uh amd’s been having a hard time with this 7900 Series.
So far, particularly in respect to power and thermals, which they appear to have known about prior to launch, in particular, the cards released. Uh so far have locked power play tables, a popular method for overclocking Radeon gpus, which means that overclock potential is much more limited than previous generations. This coincides with our testing, where we noted very strange power, consumption figures and an apparent inability for the card to effectively throttle itself power, Color Steven, a rep for one of amd’s board Partners.
I wonder which one uh has chimed in asking everyone to send reports of high thermals to him, regardless of board vendor cool, to help collect data and provide evidence to AMD that there is in fact a problem. That’S cool help them out. If you have evidence AMD has since recognized that they are thermal threat, that there are thermal throttling issues at the 7800 XTX and recommend users, contact them directly and maybe Steven maybe do both uh the user with the opened and non-refundable Radeon is now being offered. That refund, but AMD still won’t pay for shipping, got him discussion questions. What is the correct way of addressing a problem like this and how is AMD missing the Mark? If they are, I mean the correct way of addressing. It is to basically stop blaming the user.
For one thing, yeah: if a card that is completely assembled and shipped to a user as a single unit – and it just goes in a place – is seeing these kinds of temperatures, if, especially if they knew that this was a problem prior to launch. I just don’t really understand why uh nobody was primed on it and why they didn’t have some idea that this was going to happen. At the same time, though, like I mean at 110 degrees, I wonder if you’re getting it, I mean you’re not supposed to stick. Your hand in your computer, but I wonder if there’s like safety concerns well, no, because that’s that’s like the junction temperature, that’s not what the actual heat! So this is what I’m kind of oh yeah, fair enough. This is what I’m kind of getting at, though, if it’s, if it’s rarely and if it’s only at specific spots, if it’s not overall temperature stuff like that and it is in spec – is this a pro? Is this much of a problem? Well, it depends how rare rarely is yeah it’s a problem if the thermal compound is not contacting properties like that was the scary part of the article for me. Yeah the void zones, that’s a little sketch yeah, that’s that’s super sketch I mean these dies are packed.
So densely with transistors yeah, you can’t just like have a spot that isn’t being cooled. No, that’s right properly. I should say air is an excellent insulator, and so, if you have an air bubble above just one part of this die, even if it doesn’t, even if it doesn’t cause a problem immediately, there’s a very good chance.
It could, in the long term, especially if it’s not throttling itself properly, which was also noted yeah. What is the correct way of addressing this problem? Uh, I mean, I would say it should be probably through their Partners since that’s where the boards are going to be shipping through there’s no more built by AMD, said ATI, there’s no more built by AMD cards anymore. So the way they should be addressing it again is if partners are afraid that if they take cards back they’re not going to get compensation for them, then that’s going to be reflected in their policies. So the policy needs to be that they need to support their partners and they probably offer that guy free shipping, both AMD and Nvidia, have been guilty of not supporting Pro Partners properly than blaming Partners. When there’s bad customer service – and this is why, when people when people try to like Fanboy for AMD and and act like they’re they’re like perfect squeaky, clean and we’re like man like, we want them to do well, yeah, we really do for. We genuinely really do like, but you can support and not be a fanboy that is entirely possible yeah exactly you can cheer something on and not be a fan and still and still see the challenges.
Yeah right, like you know, I made a whole video. I love Intel right. Why? I still love Intel, I think, was the title of the video that doesn’t mean that they don’t have a lot of problems and that’s what the video was about and it’s the same for AMD.
I still love AMD, but they’ve got a lot of problems right and that’s the thing I mean anytime, anytime, there’s a human element right. It’S gon na be amazing, but there’s going to be some amazing screw-ups. You know yeah, that that’s that’s the that’s the magic of Being Human, so we just have to, and it’s it’s not wrong to recognize that yeah, it’s fine to air is human right. You just got ta. You got ta fix it after so yeah they should. They should probably cover shipping for the guy if the cart is defective right.
It’S it’s wild to me that in the tech industry it has been normalized to pay for return shipping on a defective item. If you want to return something you’re paying the shipping like No One’s Gon na eat that for you, but this thing is broken. What that’s not on me, yeah! I mean you should be compensating me for the time it takes to put it back in a box and like drop it off for you yeah. No, you should be booking a courier to come at my convenience and pick it up like I don’t I don’t get it. Don’T ship broken stuff, but I mean that’s the thing: that’s the race to zero right is and like to be clear. We’Ve talked about this extensively in the past.
I understand why there’s no margin in this industry if they actually offered the kind of service that I think is correct, they’d go out of business and then there would be no Tech. You would not buy them until someone who has worse policies and can stay in business, stays in business and you’ll buy from them, because ultimately, you’re still going to want a new GPU and that’s why that’s why we take it? That’S why we lie down and take it. .