Hi, this is Wayne again with a topic “Who has the WORST Customer Service?”.
Are you closed? It’S 12 on a tuesday, so over the phone there’s no one! I can talk to. Please enter the call on me in all my time, reviewing phones and watching tech videos. There’S one question: i’ve never seen answered, but it’s an important question. How much does each company care about their customers we’re going to contact some of the biggest tech manufacturers from samsung to apple present them with a fairly simple problem? I’M just going to tell them that my screen has gone black and then see how long it takes them to figure out that it’s because my batteries run out. Okay, this is samsung customer satisfaction.
Do i need this every time i go on a call. We aim to answer your calls within one minute. What is wrong with you shut up hi? Yes, so i have purchased a galaxy s21 ultra and i’m finding that my phone is dying at about six to eight pm every day. The screen just goes black and i i don’t understand what’s, but the happening is still active, not shutting down or anything else.
I don’t know the screen goes black and the only way to get it working is to put the wire in well uh just to have much more information uh, our technical team. Maybe they could just need to just fix the settings on your phone and everything will be okay. So it’s such a simple problem. It’S kind of a shame that they’ve already had to redirect me once i feel like the best companies will solve things in the first call.
How long is this going to take? Maybe lots of people having the same problem as me, hello, and thank you for calling samsung, camcorders they’ve just sent me back to the start. They ended the call, i can’t believe it okay. Well, that was terrible.
They sent me on a complete loop around their system. Only then to hang up on me, zero stars, i’m afraid not a great start. We may share your personal data with her.
She sounds like she doesn’t want to be. There welcome to unpleasant. How may i assist you, the screen just goes black. Could you just explain me a bit more regarding how it happened like for the first time, so i i put wire in once and then i take the wire out and then later it dies? Do you have to wire in again after eight o’clock like yeah, that it happens every day, right yeah? How often do you charge your phone uh i put the wire in in the night. The charging may only require one or two hours if you’re playing it, placing it for a long time. It may affect the battery of the device okay, but the battery should last three years right, yeah.
It will last three years but the battery to last three years. It requires its own nature. The battery may be like right now not performing well. Is the phone not running around and deserting me uh like after, like during the six to eight once you plug in? Does it turn on yes, yeah? The reason for that is the battery being draining down.
That is a reason that was decent a bit of a roundabout way to get there, but we got there was someone hoovering right next to him, though i’ll give this three stars now, we’ve got huawei. Welcome to your huawei service hotline huawei would like to wish all its customers well and suggest following government advice. Are you hopeless, mr hancock? I don’t think so as much as possible. That’S nice! The screen goes black.
I have to plug the wire in when you plug your wire charger. Like your battery like how much it is uh i was told the battery would last on your phone. I was told the battery would last three years when your phone goes black. Is it like? It run out of charge or is oh run out of charge.
I don’t know, do you do a lot of videos on the phone, uh yeah yeah a lot of videos pretty much it’s like a heavy usage. Okay, because i thought i thought my phone was letting me down pretty much running out of charge. Thank you for calling flowers and have a great day.
That’S how you do it. That was amazing. That was fast. That was to the point that was. That was exactly what i needed. This is a 4.5 out of 5.. I’M really curious when we get to apple. Is that going to be even better hi? Thank you for bringing xiaomi uk customer support. The phone stops working yeah.
I have to put the wire in afterwards by the way, who am i sticking with today? Could we please try to reboot the phone using the volume app and then the power button? At the same time, i just want to ask: is your phone needs to be plugged in with the charger first before it works? Yes, is your phone have its full charge or the phone is fully charged very fast, very friendly, quite impressed again wow this person? You could tell that she was really friendly, but also she really wanted to solve my problem and she did it really quickly so easy 4.5 out of 5. time for blackberry. Please provide your blackberry imei. This can be found in your device settings if you do not have your device or imei available. Please call us back later, they’re not going to talk to me until i have an imei number feel free to visit. Our website closed is 12 on a tuesday.
For a one-time fee, you can purchase blackberry, smartphone incident-based, support directly from blackberry for 35. Us dollars per instance, not very impressive. To be honest, like i understand why they keep their services like this, but it really feels like the second, your warranty ends or the second. You decide that you’re, not a blackberry customer, they don’t care.
I didn’t get an answer. I didn’t even get to talk to anyone, so i can’t give this any stars. It’S oppo time. Thank you for calling my phone just the screen goes black. You can hear him looking through his manual right now. Can you go into settings on your device? Okay, now scroll down until you find do not disturb mode okay, and is there like an option, uh refresh that that’s something that corresponds to the times when your device switches off? No there’s nothing. Oh! This is not going well for oppo and at the bottom again yeah. They said my phone would last for three years.
Yes, my best setting was turned on which forced the device to switch off and this one we are doing. We are system setting reset right now. Your phone does not fully discharges and then just turns off, because there is no more battery, so the battery needs to be recharged, and if you are enjoying this video, then a sub to the channel would be acceptable. That was pretty good. He was very method driven, so he kind of over complicated the problem a little bit, but he stuck with me and we did get to a solution. It’S a fair play. I think that deserves 3.5 stars. It’S vevo time we are experiencing a high volume of calls and all every day it seems to just go black.
The screen is, is it good? I’M sorry, no, no, okay, we’re just the repair center would actually be further south. Sorry, so we’ll be okay. Until we do have the device in here, unfortunately, i just wanted some advice. Okay, i can get someone to maybe give you an email back regarding it we’re not technically changed.
I wouldn’t be able to help if i can take as much detail as possible and i can email over. So what would be the make of the device? Sorry uh vivo so over the phone? There’S, no one. I can talk to uh, no, unfortunately, not sorry, okay, and how long will an email take? I i don’t know.
Usually they do send an email the next day, but i would be able to guarantee. Unfortunately, thank you, oh that was going so well. She answered quickly.
She sounded like she was about to drop some info, but then she said that vevo doesn’t answer technical problems over the phone. She at least did offer to send an email, though, which is something, but she did also say that this will not happen. In the same day, so, given that it’s such a simple problem, this is one star territory. It’S apple time, i’m an automated system that can handle complete sentences. So tell me: how can i help you today? My phone’s screen is going black i’d like to speak to a representative, okay i’ll, get you right over to someone in our technical support area to help with your iphone, what apple product or service. Are you calling a bite? The passion, fruit, wii, yes or no? Was that an ipad, it’s not far off to be honest, yeah to get your display repaired you’ll need to send in your ipad or bring it into an apple service center. Can i please talk to a person? What’S that send me the text? Yes or no? No, the screen turns off. Did you see your iphone screen thumbs up every evening? Yes, 10s max.
Can you tell me what your email address is uh yeah, yeah, yeah, uh, richards yeah l-e-y at googlemail.com, the iphone in question the iphone xs max? You don’t have it here with you uh! No, do you have any idea what the what the problem is? Yeah, we need to have the phone with you. Probably we need to do a text on the phone. If you have internet connection, you need to find out what is wrong with the phone okay, so you can’t diagnose without the phone. No thank you.
I i’m never going to say goodbye though say that again, hello, not as good as i was expecting. To be honest, it was a long initial wait time and their help was conditional on account details, even if the problem that i was having didn’t necessarily need that still relatively friendly and useful once i got through to them, though so 2.5 stars, okay. So to answer our original question, xiaomi and huawei – are the two winners of this experiment. Was that what you were expecting to be clear? We’Ve only made one call to each company from one country, so this is not a conclusive experiment, but it should give you a taste of what to expect.
If you enjoyed this video, then i’ve got a gadget here that you definitely should not buy or a guide to crypto. For someone who knows absolutely nothing about crypto thanks for watching, my name is aaron. This is mr who’s, the boss, i’ll catch you in the next one. .