Hi, this is Wayne again with a topic “FINALLY, they were honest (they weren’t)”.
First, up we’ve got yuffie admits they lied. This has been a developing story over man like a month now hasn’t it in a blog post, addressed to yuffie security, customers and partners, anchor the parent company of yuffie admitted to using the cloud to send mobile push notifications with small preview images which are protected by End-To-End encryption and deleted shortly after being sent okay, the company also admitted to a security flaw in the live view, feature on its web portal, but denied that any user data had been exposed or that facial recognition data was sent to the cloud. Yuffie has made changes to the feature to require users to log into the web portal in order to view live streams or share active links to them. The company stated that it is committed to reducing the use of the cloud in its security processes wherever possible and that it complies with all industry standards. Discussion question here is: how much does an incident like this really tarnish a brand or its bottom line? I I don’t know it depends.
How mainstream is a lot yeah? Well, I think it depends how mainstream the reporting on the negativity surrounding it is how much competition there is in the space that too, like you, can talk day in and day out about what a toxic company NVIDIA might be or apple might be, and it’s not Going to stop people from buying their products, absolutely yeah, whereas yuffie, I feel like what did not have as strong of a brand to begin with and so much of the strength of their brand, at least based on the messages I’m seeing about. It was around that promise that they didn’t upload anything to the cloud so yeah I could see it. I could see it being extremely damaging and there’s quite a few competitors and there’s competitors that are bigger names, so like this, this could be a hugely negative kind of an underdog, yeah um. Our second discussion question is: if you became CEO of this company one week before the revelations. I hope the AI wrote this discussion question, because this is a great discussion question.
I suspect it was James who wrote this discussion question. I think I think, but I don’t remember, I think, all the discussion questions. Okay, might be people.
I had a meeting with Riley and James this week about sort of um, because we added Luke and I added a bunch of topics to the doc right before the show went live last week and Riley sent me the world’s saddest email. It was pretty sad being like you know. We work really hard on things on these topics.
I would be really nice to know if you’re just like would prefer other topics and I’m like. Oh Riley, I’m sorry, it’s not you. It’S me um. Let’S have a meeting. Next week and kind of talk about why we changed them and one of the things that wasn’t just like me laying down an edict or whatever, but one of the things that came out of our discussion, you’re a genius Jake he’s got a um jackery, a jackery Yeah speaking of small there’s, five we’re streaming, one show: let’s go um heck, yeah Jake, all right, um wait.
What were we talking about now right, yeah, so one of the things we came to together was that part of choosing a good topic is looking at what the discussion topics will be because of the discussion topic is: is this bad yeah? Yes, then, there’s nothing to really talk about yeah, it’s bad! We need some back and forth okay well, but why is it bad? How is it bad? Who was bad? Where was it badly? We’Ve got to be able to, there’s got to be something. There’S got to be a discussion in the discussion, question yeah, and so what I’m noticing is our discussion. Topics are our discussion. Questions are so much better because I think we’re choosing topics based on how rich the discussion can be yeah.
If you wanted to truly make things right, if you were the CEO of this company one week before this happened, so you can’t you can’t alter course. All you can do is react to it. What would you have done differently, so I actually vaguely referenced this on. The last show that we talked about yuffie, which I don’t think was our last show.
I think it was two shows ago or something – and this might like tank, the company um. But what I said was they effectively had to recall devices, and I I still kind of defend it and yeah. It might tank the company, I don’t know, but like they advertised on local, only it is not local. Only.
They are not going to be able to change the I maybe you can. I doubt it. I don’t think they’re gon na be able to change that, certainly not immediately so they need to like.
So maybe another option is offer full refunds like send out an email explaining everything. That’S going on be very transparent, admit the things you got to admit offer a full refund and if the user doesn’t take it, they don’t take it, but like so, the the the CEO in me would be trying to avoid a full. We refund everything yeah um. So I think I think you have to do the office. That’S kind of the end yeah you just tank the whole yeah.
You might as well just say, see you later yeah um at that point, and I don’t mean like as an Fu to the customers, that that would be the right thing to do. I mean you just might not survive it. Yeah, there’s you just spent so much money on R D. You spent so much money on tooling. You spent so much money on manufacturing. You spent so much money on shipping yeah. Now you have to pay for more shipping yeah to take it all back, didn’t gain anything yep. So so what I would be trying to do is offer that option because you kind of have to yeah, but I would be trying to come up with a more compelling option.
Yeah that doesn’t hurt me quite so much yeah right, so I might be looking at okay. If I can convince you to keep this in its current state and I can send you the new working one when we get there yeah, can we do that or I would be looking forward. I don’t know if there’s a subscription, but maybe you give them six months for free.
If I, if I could, if I could keep this in its in its state for now, but I could get you to what we promised in six months. Can you accept that I’d be trying to look for because, ultimately, right what the customer wanted was that product yeah? So I what what I would be trying to figure out is: is there any way without taking back everything, to get you what you paid for? Well, there’s there is some problems with that dude I know, but you already broke the trust yeah, so you have to throw in a bonus because you have to do more than just getting some technical problems with that, too for sure getting notifications, local phones or uh Remote phones, all this type of stuff, but for sure, but I I understand the the core idea of what you’re saying, but I’d be trying to look for a way to kind of go. Okay, it’s going to take us some time.
We’Re gon na have to do this to make it up to you uh some kind of partial refund or some kind, which is often not actually possible. Like uh, you ran into this a little while ago, where you were not able to issue someone a partial refund through PayPal, because it had been 180 days. They requested far past a reasonable date. Yeah yeah and PayPal literally, wouldn’t allow Luke to do it because I guess the Assumption from their point of view, is that it must be under duress. I don’t know yeah I mean yeah. I I think their thing is they.
They don’t want to deal with, because I think, if you, if I remember correctly, if you do a refund within the terms, yeah the fees and what not get refunded as well right and there can be accounting challenges for everyone up and down the chain right. Because if you have already remitted the taxes you collected, let me tell you something: the state of California ain’t going to be giving you back those taxes. You remitted, no matter who you refunded, whatever you refunded to yeah, so there’s challenges of eating it yeah! Well, you, even if you just eat it, the reporting for that would be a nightmare. I don’t even know how you would account for it right.
So it’s a nightmare, so yeah I’d be trying to look for a compromise uh. But I agree with you: you don’t have a choice. You have to offer the option, you have to do something you have to offer the option and a bunch of people are going to take it. But if you are sincere and you are open – and this time you’re honest – you might have a solid amount of people yep that don’t run, but they didn’t do that they’ve. Taken too long and honestly this response seems kind of half-baked. As far as I’m concerned, someone just needs to sue the trash out of them. I I just I they’re not going to be successful. Oh, what are they gon na? Do yeah, fair enough. Nothing like China’s going to protect their own, get them banned from selling and yeah, sell some states or something yeah, and so I just I I just uh from from my point of view anchors on our list at this point, which is unfortunate. We really enjoyed working with them.
Actually I really like the Anchorage. I genuinely like the products um me too, so like it sucks, because finding good, long-term sponsor Partners is not something that’s easy and I feel like for, I feel, for the poor sales team here right, because when I just rug, pull them, and I go hey yeah – That account that you’ve been handling that’s doing. However, many thousands of dollars a year guess what you’re not working with them anymore by Edict of the king like that sucks right, oh it does yeah like imagine. You worked in sales somewhere right uh, your your boss comes into the room and says yeah certain quotas and all this type of stuff yeah that that car. That’S on the lot. You can’t sell that car anymore yeah or, like you, you can’t work with uh.
You know, I don’t know families anytime a family walks on the lot you can’t sell to them anymore or whatever. It is right. Frustrating like that’s that sucks what I just like the whole way down the chain. I just let them walk by.
I got quotas to hit right that sucks, so let me do my job. That’S just the way it’s gon na have to be, though I think I just don’t see a way out for us. We can’t in good conscience, continue to work with them. We have to have standards, .